Terms & Conditions
Welcome to Berry Flora. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
General
Berry Flora provides luxury fresh flower arrangements and chocolate-dipped strawberry gifting products across the UAE.
By using this website, you confirm that:
- You are at least 18 years old or using the website under parental supervision
- The information provided during checkout is accurate and complete
- You agree to comply with all applicable laws and regulations
Berry Flora reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.
Orders & Acceptance
All orders placed through the website are subject to availability and acceptance.
Berry Flora reserves the right to:
- Refuse or cancel any order
- Limit quantities purchased
- Adjust pricing or product availability without prior notice
- Cancel orders in cases of suspected fraud or unauthorized transactions
Once an order is confirmed, customers will receive an order confirmation notification.
Product Presentation
We make every effort to display products, colors, flowers, packaging, and arrangements as accurately as possible.
However:
- Flowers are natural products and may vary slightly in color, size, or appearance
- Seasonal availability may require minor substitutions while maintaining the overall style and quality
- Handcrafted chocolate strawberries may have slight design variations
Images on the website are for illustrative purposes and may differ slightly from the final product.
Pricing & Payments
All prices displayed on the website are in UAE Dirhams (AED) unless stated otherwise.
Berry Flora reserves the right to modify pricing at any time without prior notice.
Payments are securely processed through approved third-party payment providers.
Orders will only be processed after successful payment authorization.
Delivery
Delivery timings are estimates and may vary depending on:
- Traffic conditions
- Weather
- Recipient availability
- High-demand periods and holidays
Customers are responsible for providing accurate delivery details.
Berry Flora is not responsible for failed or delayed deliveries caused by:
- Incorrect addresses
- Incorrect phone numbers
- Recipient unavailability
- Restricted access locations
Additional delivery charges may apply for redelivery requests.
Fresh & Perishable Products
As our products include fresh flowers and food items, all products should be handled and stored properly after delivery.
Chocolate-dipped strawberries should be refrigerated immediately and consumed within 24 hours for the best quality.
Cancellations & Refunds
Cancellation, refund, and replacement requests are subject to our Refund & Return Policy.
Orders already prepared or dispatched may not be eligible for cancellation or refund.
Intellectual Property
All website content including:
- Logos
- Branding
- Images
- Product names
- Text
- Designs
- Graphics
are the property of Berry Flora and may not be copied, reproduced, or used without prior written permission.
Website Usage
Users may not:
- Misuse the website
- Attempt unauthorized access
- Interfere with website functionality or security
- Use the website for fraudulent or unlawful activities
Berry Flora reserves the right to restrict access or terminate usage if misuse is detected.
Limitation of Liability
Berry Flora shall not be held liable for:
- Indirect or consequential damages
- Delays caused by external factors
- Temporary website interruptions
- Product misuse after delivery
Our liability is limited to the value of the purchased product where applicable under UAE law.
Governing Law
These Terms & Conditions are governed by the laws and regulations of the United Arab Emirates.
Any disputes arising from website use or purchases shall be subject to the jurisdiction of UAE courts.
Contact Us
For any questions regarding these Terms & Conditions, please contact us through Berry Flora or our official social media channels.
